Refund policy
30-Day Money-Back Guarantee Policy
At Olu’s General Merchandise, customer satisfaction is our top priority. We stand behind the quality of our products and want you to shop with confidence.
If you are not completely satisfied with your purchase, you may request a return within 30 days from the date of delivery.
Eligibility for Returns
To qualify for a return and refund:
- The item must be in its original condition (unused, undamaged, and with all original packaging).
- Proof of purchase (receipt or order confirmation) must be provided.
- The return request must be initiated within 30 days of receiving the product.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, altered, or damaged after delivery.
- Items sold as final sale or marked non-returnable.
- Personal care items and hygiene-sensitive products (if applicable).
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued via the original payment method used during purchase.
Return Shipping
- Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure your return is received.
Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with clear evidence (photos/videos). We will arrange a replacement or full refund at no extra cost.
How to Initiate a Return
To start a return, please contact our support team:
- Email: sales@lusgenmerchandise.com
- Phone/WhatsApp: +234 (91) 24648980
Provide your order details and reason for return, and our team will guide you through the process.
Policy Updates
We reserve the right to update or modify this policy at any time without prior notice.